Walmart Adds Virtual Reality to Employee Training
Walmart brings virtual reality helmets to the back room. The largest US employer employees now use VR during their training process, in collaboration with STRIVR.
The new initiative will allow workers to store practically experiencing things like Black Friday before it happens every day or meet the requirements of the fresh food zone. Or store managers can virtually visit other sites to see how stores operate, giving them a new perspective. Ideally, VR will help everyone better prepare for potential sales disasters and improve customer service. The program will be launched at 30 Walmart Academy training centers and will be in 200 facilities by the end of the year. This training will reach more than 140,000 associates this year.
In a statement, Walmart said: “Ultimately, all partners do is give customers the best experience. With VR, partners can see how their actions affect it. A virtual environment and how to deal with them before the experiment in real life and do not know what to do. ”
Brock McKeel, Senior Director of Operations at Walmart Central America, came up with the idea of integrating VR into training after observing how the University of Arkansas football team was using it. The team confirmed that the technology has improved the performance of the equipment in the field. In pre-testing training at Wal-Mart, the retailer reported that employees who have VR training retain more of what they learn than those who do not. And store managers seem to be excited by the opportunity.
“When they told us they were going to use us for VR training, I thought it was very good,” said Sean Gough, host of the Broken Arrow, Oklahoma Academy store. “From the cashier to the lawn and garden, electronic or cold, there are many areas in which I believe this training would be of great help.”
The STRIVR performance training is used by Fortune 100 companies like Verizon, Visa and Google to enable employees in many industries to accelerate quickly. The company expects its VR program to lead to such a high learning retention rate of 75%, compared to only 10% for reading or viewing a conference. He also says his program can reduce reaction time in a stressful 20 percent situation.
The technology will project what an employee sees inside a virtual reality helmet on a television so other members of the class can see what happens. Training modules range from 45 seconds to five minutes. They have interactive options that require quick decision. But being that virtual reality itself is so new that it is not yet clear how much time is too long for a session or how much rest should be taken between sessions on a virtual reality device. Anyway, with a roll of this size, it seems clear that virtual reality is here to stay and is ready to grow.