What Is not Expected of the SME?
What is not intended for SMEs?
SMEs should not know everything. The answer “I do not know” is encouraged, especially when it is followed by “but I will find out”. On the contrary, we do not expect an SME to say “simply understand” or “this is too obvious to explain.” SMEs necessarily have the curse of knowledge. That is to say we do not have the ability to really understand what we want to do to someone who has no knowledge of who we possess.
SMEs should not do any writing or production of the final product of learning. There are people in the process who facilitate this process. They extract their tacit knowledge to be codified. They must develop general rules by which less experienced professionals – students – can benefit until they can develop their own intuition.
Where does the paper come from?
SMEs are becoming increasingly important, the more we live in an information overload of the economy, where there are too many areas of expertise for anyone to master. It might have been possible in the 1960s to be an absolute expert in the new field of computer science, but as the field has advanced, no one can know everything about computers in the same way that no doctor can not know everything about Human health.
SMEs are a vital part of the learning development process that should be expected to have a place at the table for the foreseeable future.
The good, the bad and the ugly
SMEs live both inside and outside the world of training development. Their success in the “real world” has made them experts and that is why they are valuable to the process of developing the training. However, this paper has unique restrictions. Here is the good, the bad and the ugly:
Good: SMEs are sought after for their knowledge and share this knowledge in general, makes SMEs themselves sensitive.
Well good SME can provide a solid foundation for developing a training program.
Bad: Sometimes, these can set in an area of industry or process that is not so valuable.
Bad: SMEs often forget that they do not communicate with the same terms as people who are not experts and who can continue to move the development of training so as not to support the newbies.
Ugly: SMEs often find themselves divided between their day-to-day commitment and the desire to help promote the development of training.